Shipping Policy

 

1. Processing Time:

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few days. You will be notified via email if there are any significant delays with your order.

2. Shipping Rates and Methods:

We offer various shipping options to suit your needs:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Next Day Shipping: 1 business day 

Shipping costs are calculated based on the weight of your order and your shipping address. Shipping charges will be displayed at checkout.

3. Shipping Locations:

We currently ship to the continental United States. Unfortunately, we do not ship to P.O. Boxes or APO/FPO addresses. We are unable to offer international shipping at this time.

4. Shipping Confirmation and Tracking:

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your shipment using the tracking link provided in the email. If you have any issues with tracking your order, please contact our customer service team for assistance.

5. Delivery Issues:

Please ensure that the shipping address you provide is accurate. We are not responsible for delays or misdeliveries caused by incorrect or incomplete addresses. If a package is lost or damaged during transit, please contact us within 7 days of the delivery date so we can assist you with a resolution.

6. Order Modifications and Cancellations:

If you need to make changes to your order or cancel it, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes or cancellations.

7. Shipping During Holidays:

During peak holiday seasons, shipping times may be longer than usual. We recommend placing your orders early to ensure timely delivery.

8. Contact Us:

For any questions or concerns about your order or shipping, please contact us at info@koolkidcookieshop.com. Our customer service team is here to help and ensure your experience is sweet!

9. Returns and Refunds:

Please refer to our refund policy for additional information 

Thank you for choosing Kool Kid Cookie Shop! We appreciate your support and look forward to serving you.